Refund policy

Everything is printed just for you. Our mugs, t-shirts and jumpers are printed to order by our print partner, so each one is made after you buy it. Steve has been told not to help. He keeps trying to anyway.

Arrived broken, faulty or misprinted? Sorry about that. Steve swears it wasn't him. Email us at shop@inotternews.co.uk within 30 days of delivery with your order number and a photo, and we'll send a free replacement or give you a full refund, whichever you prefer. You don't need to send the faulty one back.

Changed your mind, or ordered the wrong size? It happens. Steve changes his mind about everything except the pub. You can cancel within 14 days of receiving your order. Email us to let us know, then send the item back within 14 days of telling us, unused, unwashed and in its original packaging. Please contact us before posting it, as returns come to us, not to the printer. Return postage is paid by you. We'll refund the price of the item and the original standard delivery charge within 14 days of getting it back.

Want to cancel before it ships? Email us as soon as possible. If it hasn't gone to print yet, we'll cancel and refund in full.

Lost in the post? If your order hasn't arrived within 15 working days of being sent, get in touch and we'll sort out a replacement. (Steve has not been asked to deliver it. That's probably for the best.)

Wrong address? If a parcel comes back because of an address error, we can resend it for the cost of the postage.